Frequently Asked Questions
Everything you need to know about your gear and your ride.
What is the standard shipping time for bicycle components?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-5 business days depending on your location, though custom-tuned suspension orders may require an additional 2 days for preparation.
What is your return policy on cycling gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that installed components or items showing signs of wear from trail use cannot be returned for a full refund.
How do I know if a component is compatible with my bike frame?
We provide detailed technical specifications and fitment guides on every product page. If you are unsure about headset standards or bottom bracket compatibility, our technical support team is available via chat.
Do you offer international shipping for global riders?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout. Please be aware that transit times vary significantly based on local customs processing.
Are your products covered by a manufacturer warranty?
All Cane Creek Cycling products come with a limited 1-year warranty against defects in materials and workmanship. High-performance suspension parts may require proof of regular service to maintain warranty eligibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through Affirm for high-end builds and wheelsets.